Frequently asked questions
What is the return policy?
Cancellation
We accept
order cancellation before the product is shipped or produced. If the order is
cancelled you will get full refund. We cannot cancel the order if the product
is already shipped out.
Returns
(if applicable)
We accept
return of products. Customers have the right to apply for a return within 30
days after the receipt of the product.
To be
eligible for a return, your item must be unused and in the same condition that
you received it. It must also be in the original packaging. To complete your
return, we require a receipt or proof of purchase. Please do not send your
purchase back to the manufacturer.
Customers
will only be charged once at most for shipping costs (this includes returns);
No restocking fee to be charged to the consumers for the return of a product.
Return
process: Please contact info@chadwicklinn.com to state the reason for the return.
Regardless of the reason, please attach product photos in the email.
Refunds
(if applicable)
Once your
return is received and inspected, we will email you a notification of receipt.
We will also notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within 7 working
days.
Late
or missing refunds (if applicable)
If you
haven’t received a refund yet, first
check your bank account again.
Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you’ve done all
of this and you still have not received your refund, please contact us at info@chadwicklinn.com
Please
contact our Customer service at info@chadwicklinn.com to get the return address.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Please check your email and find your
tracking information and order details. If you have any questions, feel free to
contact us at info@chadwicklinn.com
You will receive an email with your
tracking details once your order has been dispatched. Please contact us if you
have any questions or concerns about your order delivery.
Receipt time = Processing Time +Transportation Time.
l Processing time: 1-2 Working days
l Transportation time: 6-8 Working days
Notes:
1)
The package will be delivered
within the estimated time of arrival. However, the actual delivery date may be
affected by flight arrangements, weather conditions and other external factors.
Please refer to the tracking information for the most accurate delivery date.
Check logistics status: https://www.17track.net/en
2)
Depending on local postal
delivery conditions, you may need to collect your package from your local post
office. Thank you for your patience and understanding.
3)
We are not responsible for
failed delivery due to customer negligence, including but not limited to
incorrect delivery information provided, such as order address/contact
number/recipient name. In this case, we cannot refund your order.If you find
that your order information is incorrect, please contact us at info@chadwicklinn.com as soon as possible before shipment and provide your order number
and correct information.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Over $49.99 is free shipping
Lower than $49.99 is around $3.99
